Terms & Conditions

Returns

Please get in touch before returning an order. Customers have 30 days from the day they receive their parcel to return it back to us. To be refundable, all products must be returned in their original condition.

Please also remember to clearly mark the returning parcel with the word RETURN. It is recommended that all returns are sent by recorded delivery: customers are liable for the loss of returned products in transit.

If all of the above conditions are fulfilled, a full refund will be issued to the customer to the account used for purchase within five days of garments being returned. This refund will exclude the costs of returning the products, which shall be borne by the customer.

Inventory

When placing their order, customers will be informed about the availability of the products they wish to purchase. For any enquiries regarding the availability of anything else, please email info@rarekindagency.com

In circumstances when items are unavailable after they have been ordered, the customer shall by informed by email as soon as possible.

Photographs of products are as accurate — shape, detail, and colour-wise — as possible. Screen colours and resolutions vary, and as such, photographs are of no contractual value. Customers are therefore advised to closely read the descriptions of the product, and, if they have any doubts about anything, to send an email to the above.

Pricing and descriptions may be changed at any point without prior notice being given.

Security

Payment can be made with a credit or debit card, or with a PayPal account.

Payments are securely processed by PayPal. We do not hold any credit card information; we take only customer name, email address, and delivery address. This helps with monitoring, and keeping customers updated about, the progress of orders.

Any information collected will be used solely for the purposes expressed at the time they are provided. Information will not be sold, traded or rented, nor shared with third-parties. If changes are made to the privacy policy, they will be immediately posted above.

Postage

We ship worldwide. Delivery costs vary across products according to weight. Please allow up to 10 days for delivery unless specified.

Contact

For any press or customer enquiries, please email: info@rarekindagency.com

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